Subscription & Credits Terms

Version 2026-10-08, effective 2026-10-08.

Effective [to be filled]

These terms cover paid plans, credits, renewals and refunds on Troupe. They form part of the Terms of Service.

1. Plans

Prices are in CAD and exclude applicable taxes (such as HST/GST/QST), which are added at checkout. The price you pay is shown before you confirm. Payments are processed by Stripe (web) and Google Play Billing (Android).

2. How credits work

• Credits pay for Hosted generation and for moderation of every message, including messages sent through your own key.
• Each message is charged based on its actual usage: input tokens, output tokens, and moderation, at our current rates. The number of credits a message uses depends on the model, the length of your story context, and the length of the response.
• The credits each message used are shown in your usage history.
• When you run out of credits, Hosted generation and moderated messages pause until your next renewal or a top-up. We warn you at 80% use.
• We may change credit rates and model costs with 14 days' notice in the app.

3. Expiry

• Monthly plan credits expire at the end of each billing period and do not roll over.
• Top-up credits do not expire while your account is active.
• Plan credits are used before top-up credits.
• Credits have no cash value, cannot be transferred or sold, and are forfeited when your account is deleted or terminated.

4. Automatic renewal

Paid plans renew automatically every month at the then-current price, charged to your payment method on file, until you cancel. We will email you before any price increase takes effect, and you can cancel before it applies.

5. Cancelling

• Web: Settings → Billing → Cancel plan.
• Google Play: Google Play Store → Payments & subscriptions → Subscriptions → Troupe → Cancel.
• Cancellation takes effect at the end of the current billing period. You keep your plan and remaining plan credits until then, then move to Free.

6. Refunds

• New subscribers can request a full refund within 7 days of their first payment if they have used less than 10% of that period's credits.
• Otherwise, payments are non-refundable except where required by law, or where a Service failure on our side prevented you from using it.
• Top-ups are non-refundable once any of their credits are used.
• Purchases through Google Play are refunded under Google Play's refund policies; contact Google first.
• No refunds for accounts terminated for violating our Acceptable Use Policy.
• Request refunds at [to be filled].

7. Failed payments and chargebacks

If a renewal payment fails, we retry for up to 7 days, then move your account to Free. Filing a chargeback for a valid charge may lead to account suspension until it is resolved.

8. Changes to plans

We may change plan prices, credit amounts or features. Changes take effect at your next renewal after at least 30 days' notice by email. You can cancel before they apply.

9. Contact

Billing questions: [to be filled]